Help & FAQs

If your question is not answered here, please contact us at info@scasft.org or call +60 3-7956 4700. Our office is open Monday – Friday, 8:30am – 5:00pm.

Reservations

Do I need an account to reserve a place?

Yes. Reservations are tied to an account so you can view, check and cancel them yourself. You can create one in a minute when you book.

How long is my place held?

For a paid event we hold your places for 15 minutes while you complete payment. If payment is not completed in that time the places are released so someone else can take them, and you are welcome to book again.

What is the difference between booking by person and by table?

Most events are booked per person. Dining events are booked by the table — you choose which tables you want, and each seats a set number of guests.

Can I cancel a reservation?

Yes. Open My Reservations in your account and cancel there. The places return to the pool immediately. For refunds, see the Exchange Policy.

The event is full. What now?

Where we have opened a waiting list you can add your name at no cost, and we will contact you directly if a place opens up.

Orders

When is my card charged?

When you complete payment. Placing an order without paying holds nothing — stock is only committed once payment succeeds.

Where can I see my orders?

Under My Purchases in your account, with the current status of each one.

Your account

I have forgotten my password.

Use the "Forgot your password?" link on the sign-in page. The reset link is valid for one hour.

How do I change my address?

Open Address Book in your account. You can keep several addresses — home, office, anywhere — and choose one at checkout.